Structured handovers
Use a consistent record for title, owner, priority, state, impact and next action.
Independent Marketplace app
Structured handovers for teams in Jira.
Handoff Pulse gives operations, support and on-call teams a shared structure for passing work between people and shifts without losing the context behind a Jira issue.
Handoff Pulse is an independent third-party app and is not made or endorsed by Atlassian.
Handoff PulseOpen
Active12
Critical2
Acknowledged83%
Service handoverMonitor payment queue
- Owner
- Ops Queue
- Next action
- Check trend at 22:00
Illustrative preview—not a literal representation of the final interface.
The problem
Handovers rarely fail because no data exists.
They fail because current state, ownership, risk and next actions are split across Jira comments, chat threads and spreadsheets.
The solution
One clear handover record beside the work itself.
Jira remains the source for Jira work. Handoff Pulse adds the transition context the incoming person needs to act.
Features
Consistent structure without unnecessary process.
Risks and blockers
Keep operational exposure visible instead of burying it in comments or chat.
Linked Jira work
Reference Jira issues and view current issue context according to the viewer’s Jira permissions.
Carry forward
Continue unresolved work into the next handover while preserving its continuity chain.
Search and filters
Find handovers by operational state, priority, ownership and relevant context.
Health overview
See completeness, acknowledgement and risk signals across active handovers.
Operational updates
Add time-stamped updates without replacing the original handover context.
Revision awareness
Maintain traceability and reduce the risk of overwriting a newer change.
Example workflow
A handover from signal to completion.
Create
Capture state and priority.
Assign
Make ownership explicit.
Link
Connect Jira context.
Acknowledge
Make receipt visible.
Resolve / carry
Close or continue deliberately.
Outcome
The next shift starts ready to act.
- Faster context transfer
- Clearer ownership
- Less missed follow-up
- One operational view inside Jira
Who it is for
Teams with real transition responsibility.
Shift operations
Control rooms, operations centres and service teams with scheduled transitions.
Support & on-call
Support escalations, on-call rotations and handoffs across time zones.
Service owners
Teams that need to see risk and recurring signals across multiple Jira issues.
How it works
Jira work stays in Jira. Transition context becomes structured.
- Open the app in Jira and create a new handover.
- Capture state, impact, risk, ownership and the next action.
- Link relevant Jira issues and publish.
- Acknowledge, update, resolve or carry forward.
Privacy & security
The current data flow is documented in concrete terms.
- Structured handover content is stored in Forge KVS in the verified current release.
- The app stores Atlassian account identifiers where needed for ownership and revision attribution.
- Retention follows user deletion and the applicable Forge installation and hosted-storage lifecycle; no unsupported fixed retention period is promised.
FAQ
Common questions about Handoff Pulse.
Answers reflect the verified current release and are updated when the architecture changes.
What is Handoff Pulse?
Handoff Pulse is an independent third-party Marketplace app that helps teams create and manage structured operational handovers in Jira.
Does it replace Jira issues?
No. Jira remains the source of truth for Jira work. Handoff Pulse adds the transition context needed by an incoming shift or colleague.
Where is app data stored?
The current release uses Atlassian Forge and Forge KVS for structured app data. The verified release manifest declares Jira read scopes and Forge app storage.
Does Handoff Pulse modify Jira issues?
The verified current release requests read access to Jira work and users; it does not request Jira issue write access for its core workflow.
Is external data egress used?
The verified current release declares no external data egress and no vendor-operated remote backend. This statement is reviewed when the app architecture changes.
How is the app licensed?
Forge licensing is enabled. Ordering, billing and licence provisioning will be handled through the Atlassian Marketplace once the listing is live.
Next step
Ready for more dependable Jira handovers?
The Marketplace link activates as soon as Handoff Pulse is published. Documentation and support are already in place.